Frequently Asked Questions
Simply reach out to our team, providing us with your vision, and we will swiftly develop a plan that will transform your dreams into lasting memories.
Is it possible to change my date?
Absolutely, as long as you provide us with a minimum of 45 days’ notice, you can adjust your date up to two times without any additional charges.
Tell me more about your cancellation policy.
Any events rescheduled within 45 days of the original date will require full payment for perishable items. However, we always strive to collaborate with you.
How does the billing process work?
To secure your booking, we request a 50% down payment with the remaining 50% to be paid 24 hours prior to your event.
What is the process for managing guest invites?
Within our online guest management system, you’ll find a user-friendly “Invites” section. You can either manage it yourself or allow us to take care of it for you.
Can I receive a receipt for my order?
Absolutely! Feel free to reach out to our dedicated customer service team with your order number.
Need further assistance?
Need help finding the answers you need? Let’s have a conversation.
Get In Touch With Us
We’re Here to Assist You with Your Needs
Reach out today for any inquiries or support regarding our products and services. Your satisfaction is our priority, and we are eager to help you!
**At Secure Duck Supply, we are committed to providing exceptional customer support. Our team is here to assist you with any questions or concerns you may have regarding our products and services.**
Contacting us is easy! You can reach our customer support team via email or phone. We strive to respond promptly to all inquiries, ensuring you receive the assistance you need.
We understand that your time is valuable, which is why we aim to provide quick and effective solutions to your questions. Whether you need help with product selection, order status, or general inquiries, our dedicated team is ready to assist you. Feel free to reach out through our contact form or directly via email. We appreciate your interest in Secure Duck Supply and look forward to serving you!
Our customer support hours are Monday to Friday, from 9 AM to 5 PM EST. We are here to help you with any issues you may encounter.
Thank you for choosing Secure Duck Supply! Your satisfaction is our top priority, and we are eager to assist you in any way possible.